Frequently Asked Questions?
1. Where are you located? Please use 'Maine State Pier' for locating us in Google Maps, etc. We are located about halfway out on the Pier past Casco Bay Lines, which fronts Commercial Street. Click here for directions.
2. Where do we park? There is no parking on the Maine State Pier. You can park anywhere in downtown Portland, and there are multiple designated public parking areas. The closest parking garage that usually has availability is Ocean Gateway Garage. Unfortunately, Casco Bay Parking Garage located nearest to our dock does not often have availability.
3. Do we need to bring our own life jackets? No. Both our schooners are equipped with life jackets for adults and children. You are not required to wear a life jacket. If you think you would be more comfortable wearing one, feel free to bring your own or use one of ours. Please ask a crew member for assistance.
4. When should I arrive? Please arrive at the dock no later than 15 minutes before the scheduled departure time of the cruise. If you arrive early you can check-in at any time.
5. Can I bring my own food and drinks? Yes. You are welcome to bring aboard food and drink, including beer and wine.
6. What is your cancellation/rescheduling policy? Tickets are nonrefundable unless we cancel the sail due to weather or other circumstances. In that situation we will try to reschedule the sail, but if rescheduling is not an option, then you will receive a full refund.
7. Should I tip the crew? A gratuity is customary and is typically a standard service-based gratuity of 15-20%.
8. Are the boats wheelchair accessible? While our schooners are not wheelchair accessible, the crew are always happy to assist helping aboard passengers of all physical abilities, including those in wheelchairs. When you purchase your tickets please let us know if you will need assistance boarding.
9. What should I wear? Depending on the season layers work best. We suggest wearing (or bringing) one additional layer more than what you are wearing in town.
10. Are there bathrooms on board? Yes, "heads" as we call them. Prior to departure or after your sail, you may also use the public restrooms located at Casco Bay Lines adjacent to our dock.
11. Where do the schooners sail? Being dependent on the wind we will often not know our course until the time of the sail as the wind can shift multiple times in a day. We try to sail towards Portland Head Light if the wind favors that direction. Otherwise, we might sail in a more northeasterly direction between the mainland and the Diamond Islands.
12. Will we see wildlife? Expect to experience the beauty of the Maine coast, complete with lighthouses (at least two in the inner harbor), seals, seabirds and the coastline. It is very unlikely to see whales on our trips.
13. How many people can your windjammers hold? Bagheera (built in 1924) holds 37 guests. Wendameen (built in 1912) can accommodate 49 guests.
14. What happens if it rains at the time of my sail? We typically sail in a shower or light drizzle but will usually cancel the sail in a steady rain or downpour that will make the trip uncomfortable. *See cancellation/rescheduling policy.
15. Do I need to be concerned about seasickness? As we stay in the calm waters of Casco Bay, you can expect to experience SMOOTH SAILING. We do not sail in the open, unprotected ocean so seasickness is uncommon on our two-hour sails. If you are very susceptible to seasickness, taking preventative medicication is at your own discretion.
16. Can I smoke onboard? There is no smoking allowed at any time.